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Frequently Asked Questions

What are your opening hours?

Aspire Health & Psychology is open in Newport and Werribee from Monday to Thursday 9am to 9pm, Friday and Saturday 9am to 6pm. Our Werribee location is also open on Sundays.

Bookings are essential, please call reception on (03) 9391 9866 to make an appointment.

Where is Aspire Health & Psychology located?

We are located in Werribee and Newport.

Our Newport practice is located at 461 Melbourne Rd Newport, VIC 3015.

We are a 5 minute walk from Newport train station. There is also parking in the area and at the back of the property if you are driving.

Our Werribee practice is located at 7 Princes Hwy, Werribee, Vic, 3030

How do I get the Medicare rebate?

Your GP can arrange a Mental Health Care Plan.  You will need to book a 30 minute appointment with your doctor who will assess your eligibility and complete the necessary referral and paperwork.  You can request that the referral be made out to a psychologist of your choice or to Aspire Health & Psychology. You will need to bring this referral into your first appointment. After you have completed 6 sessions you will be required to return to your GP for a review. You may then be eligible for a further 4 session. Medicare partially fund a total of 10 sessions per calendar year.

How long do the sessions go for?

Counselling sessions last for 50 to 55 minutes.  The final 5 minutes of the session is generally spent arranging further sessions and finalising payment.

What is the difference between a Clinical Psychologist and a Psychologist ?

Clinical psychologists and general, counselling psychologists essential offer the same service at Aspire Health & Psychology. They equally provide assessment and therapuetic services.

A clinical psychologist has completed a Masters in Clinical Psychology and have undergone 2 years supervision. A general psychologist may have either completed a Masters in Psychology or a Post Grad Dip in Psychology and undergone 2 years supervision in order to qualify to become a psychologist. All psychologists are required to undergo ongoing training and supervision in order to uphold their psychology registration.

Do you Bulk Bill?

We have limited bulk bill places available for people who are unemployed or on a pension.  We may or may not have spaces available for bulk bill at this time.

If you would like to discuss this option, please call reception on (03)9391 9866 to find out more.

Am I eligible for Private Health Insurance rebates?

Sessions with our psychologists are eligible for rebates with the majority of health insurance companies. We have Hicaps on site and we are able to process private health rebates on the spot.  You will need to call your insurer and confirm what your specific policy covers.

How do I choose a therapist?

The quality of your connection and relationship with your therapist is essential for your overall treatment.  It is important you feel a strong rapport and that your therapist is able to hear and understand your concerns.

We invite you to call and discuss your specific interest and needs with our reception who will match you with a psychologist or therapist at the practice.

Some key questions you may want to consider:

  • The number of years of experience the therapist has
  • Their therapeutic interest areas
  • The type of therapy they engage with

And after the first session:

  • Did I feel a sense of connection with the therapist?
  • Did I like them?
  • Did I feel heard and understood?
  • Did I feel a sense of safety?
  • Are we able to set some workable treatment goals together?

What is your cancellation policy?

In accordance with recommendations by the Australian Psychological Society (APS), fees for cancellation of appointments are as follows:
0 – 24 hours notice – 100% of fee required
Bulk Billed under Medicare – $50 fee

Unfortunately, you are not eligible for a Medicare rebate when you pay a cancellation fee.

Any cancellations need to be made with the Aspire Health and Psychology reception staff by calling (03) 9391 9866 .  Appointments at our clinic are in high demand; therefore late cancellations impact both the psychologists and other clients who have been placed on a waiting list.  Please note that if your psychologist is able to fill your appointment time your cancellation fee will be waived.  If you are unable to attend the session in person your psychologist may be able to offer you your counselling session over the phone however we are unable to offer a Medicare rebate for this service.